Returns & exchanges:
We are delighted to accommodate returns and exchanges.
Please get in touch within: 7 days of delivery.
Ship items back within: 10 days of delivery.

Cancellation Policy:
Regrettably, we do not accept cancellations. However, if you encounter any issues with your order, please reach out to us through live chat, web form, or email for assistance.

Items Ineligible for Return or Exchange:
Due to the unique nature of these items, unless they arrive damaged or defective, we are unable to accept returns for:
* Custom or personalized orders.

Return Conditions:
Buyers are responsible for covering the return postage costs. If the item is not returned in its original condition, the buyer is liable for any loss in value. We greatly appreciate your understanding and cooperation.

Order Processing Time
The duration required for preparing an order for dispatch may vary.
The estimated delivery date signifies when your order is expected to reach you. Typically, this date is derived from a combination of factors including the processing time for your selected items, transit time, and today's date.

As an illustration: Since each item is meticulously hand-crafted upon receiving an order, the processing time for an item you've purchased is 1-2 days. The transit time for delivery via Royal Mail UK is generally 2-4 days for UK destinations, and for USA and EU deliveries, the estimated duration is usually 14-30 days.
Consequently, the anticipated delivery date for orders within the UK spans from 2 to 7 days from today's date. For orders outside the UK, the estimated delivery date ranges from 14 to 30 days from today.

Customs and Import Taxes
Please be aware that buyers assume responsibility for any applicable customs and import taxes. It's important to note that any delays caused by customs procedures are beyond our control.
Should you have any inquiries or need further assistance, please do not hesitate to contact us.